Shipping policy

SHIPPING POLICY

    Shipping Time.

    All orders are normally shipped within 1-2 business days of receiving an order, Monday – Friday, pending there are no backorders or delays. If you choose express shipping, please remember the estimated time it takes to get to you starts after the product is shipped. For example, if you ordered a product on Monday with 2-day shipping, that means the product will arrive 2 business days after the product ships.

    b. Shipping Carriers.

    We use the following carriers to deliver our packages:

    • USPS
    • FedEx
    • UPS
    • DHL (International)

    c. International Orders.

    Please check that your country is available upon checkout. If your country isn't listed, we do ship direct. Depending on your country and the shipping service you choose, you may be required to pay additional import or customs fees by your government in order to receive your package. Any additional charges are your full responsibility, and should be taken into consideration before placing an order. Vimergy is not responsible for paying fees imposed by customs. If a package is refused by the customs agency, or the package is discarded, delayed, returned or destroyed, for whatever reason, the responsibility is with you and we will be unable to reship. If a package is refused or denied, and we do happen to receive the returned package, you will receive credit for the item(s) minus a 10% restocking fee. Shipping charges or any other customs fees are non-refundable. We recommend that on all international shipments you include a phone number on the shipping documents in the event of delivery issues.

    Wholly Liquid Nutritional Supplements, LLC is not responsible for following up on international orders if there are delays or delivery issues. Once the product leaves our facility, you will be responsible to track the package and if need be, contact your local carriers or post office. 

    Also note, some items are not able to be imported into specific countries. Please know your countries laws before ordering.

    d. Order Tracking.

    We will update your order with the tracking information once the order is shipped. If for some reason you don't receive the order as scheduled, please contact us within seven (7) business days so we can undergo an investigation. After that time period, we are no longer responsible for the order and will be unable to process a refund if you didn't receive it.

    e. Shipping Rates.

    The rate charged for the shipping of your order is based on the weight of your product(s), size of packaging, and/or the location of the final destination. You will be shown your shipping total before checkout if applicable.

    f. Free Shipping Offer.

    We offer free shipping for orders $100 or more. This is based on the order total, minus any discounts. This offer is only valid for orders shipped within the United States.

    g. Time in Transit.

    Customers on the U.S. East Coast generally receive their orders within 1-3 business days after shipping, while the West Coast can take up to 3-5 business days after shipping.

    h. Back Orders.

    If an item goes on back-order, we will hold your order and won't ship until all the items are in stock.